Support & Contact
We're here to help with any questions you may have
Contact Us Directly
For the fastest response, please email us directly at:
Frequently Asked Questions
How do I add funds to my wallet?
You can add funds to your wallet by going to the Wallet section and clicking on "Add Funds". We accept various payment methods including credit/debit cards.
How do I access the data extraction service?
Our data extraction service is available from the dashboard. Navigate to Data Extraction, enter the details of the company you want to analyze, and the system will retrieve the information.
What payment methods do you accept?
We accept credit/debit cards for payments. All transactions are processed securely through our payment provider.
How can I change my account password?
You can change your password by going to Account Settings and selecting the Security tab. You'll need to provide your current password for verification.
How do I contact support?
For support requests, please email us directly at contact@viniyam.com with details about your inquiry. Our team typically responds within 24 hours on business days.
Contact Information
Office Address
Olberstrasse 2, 10589 - Berlin
Phone
+49 30 123 456 789Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Weekends: Closed
Our Team
- CKConstantin Könches
- KMKapil Mittal
- RSRobert Spicker
Our Support Process
Here' s how we handle your support requests
1. Email Us
Send an email to contact@viniyam.com with details about your issue or question.
2. Review & Assignment
Our team reviews your request and assigns it to the right specialist.
3. Resolution
We provide a solution and follow up to ensure your complete satisfaction.